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Cabitek

Returns & Refunds Policy

Last updated: Aug 5, 2026

We want you to be fully satisfied with your Cabitek products. This Returns Refunds Policy explains the conditions under which products may be returned, and how refunds and exchanges are handled.

On This Page

1. Return Eligibility

Our return window is 30 days from the date of delivery. To be eligible for a return, an item must:

  • Be unused, uninstalled, and in the same condition in which it was received.
  • Be in its original packaging with all accessories, documentation, and protective materials.
  • Be accompanied by a receipt, invoice, or other proof of purchase.

Please contact us before sending anything back. Returns shipped without prior authorization cannot be accepted.

2. Non-returnable Items

The following items cannot be returned unless they are defective or were supplied in error:

  • Custom-made, OEM, or made-to-order products built to customer specifications.
  • Products that have been calibrated, configured, or commissioned at the customer’s request.
  • Software licenses and downloadable products.
  • Items damaged after delivery due to improper storage, installation, or use.

3. Return Process

  1. Contact us with your order number and the reason for the return.
  2. Our team reviews the request and, if approved, issues return instructions and an authorization reference.
  3. Pack the item securely in its original packaging and ship it to the address we provide.
  4. Return shipping costs are borne by the customer, except where the return results from our error or a defective product.

4. Refunds

Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Partial refunds may be applied where an item is returned incomplete, shows signs of use, or is missing original components.

5. Exchanges

Defective or incorrectly supplied items are replaced free of charge, subject to stock availability. Where an exact replacement is not available, we will offer an equivalent product or a full refund. Warranty claims are handled under our Warranty Policy.

6. Contact Us

To start a return or ask a question about this policy, please contact us: