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Cabitek

Complaints Handling Policy

Last updated: Aug 5, 2026

Cabitek is committed to providing high-quality products and services. If something falls short of your expectations, we want to hear about it and put it right. This policy describes how complaints are submitted, handled, and resolved.

On This Page

1. Grounds for a Complaint

You may submit a complaint relating to:

  • Product quality, defects, or damage on delivery.
  • Order fulfilment, delivery times, or shipping issues.
  • The conduct of our sales, support, or service teams.
  • Any other issue arising from your use of our website, products, or services.

2. How to Submit a Complaint

Complaints can be submitted by email to info@cabitek.vn or by phone to +84 827 888 528. To help us resolve your complaint quickly, please include:

  • Your name, company, and contact details.
  • The relevant order number or invoice reference.
  • A clear description of the issue, with photos or documents where applicable.
  • Your preferred outcome.

3. Handling Process and Timelines

  1. Acknowledgement: we confirm receipt of your complaint within 1 business day.
  2. Review: the responsible team investigates and may contact you for further information.
  3. Resolution: most complaints are resolved within 7 business days. Complex cases may take up to 15 business days, and we will keep you informed of progress.

4. Escalation and Dispute Resolution

If you are not satisfied with the proposed resolution, you may ask for the complaint to be escalated to management for review. Where a dispute cannot be resolved through negotiation, the parties agree to seek resolution through mediation or, failing that, the competent courts of Vietnam in accordance with applicable law.

5. Confidentiality

All complaints are handled confidentially. Information provided is used solely to investigate and resolve the complaint, in line with our Privacy Policy.

6. Contact Us