Shipping Policy

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 17:00 (GMT+7) or on non-business days are processed on the next business day.

Items marked as in stock are dispatched as soon as processing is complete. Made-to-order or calibrated items may require additional lead time, which is stated on the product page and confirmed in your order acknowledgement.

We ship with trusted carriers and select the most appropriate service for each destination:

• Domestic (Vietnam): 2–7 business days depending on destination.
• International: 7–21 business days depending on destination and customs clearance.

Delivery estimates are indicative and may vary due to carrier performance, customs procedures, or events beyond our control.

Shipping costs are calculated per order based on package weight, dimensions, and destination, and are shown before you confirm your order. For large or project-based orders, shipping terms may be agreed individually and stated in your quotation.

Once your order is dispatched, we will send you a shipping confirmation with tracking information where available. You can also contact our support team at any time for an update on your shipment status.

If your order does not arrive within the estimated timeframe, please contact us so we can investigate with the carrier. Cabitek is not liable for delays caused by events outside our reasonable control, including natural disasters, epidemics, strikes, customs holds, or carrier disruptions.

Please inspect the packaging upon delivery. If the package is visibly damaged, note it with the courier and contact us within 48 hours so we can assist you promptly.

If you have any questions about shipping your order, please contact us:

• Email: info@cabitek.vn
• Phone: +84 827 888 528
• Address: No. 16E/2, Street No. 17, Hiep Binh Ward, Ho Chi Minh City